Service Terms & Conditions
Last updated:
Scope
Ellexor (“we”, “us”, “our”) is a technology company based in Bury, Manchester, United Kingdom. You can contact us at [email protected] or on +44 7828 922668.
These terms apply to all services we provide, including websites, software, AI solutions, marketing and support plans, alongside any proposal or statement of work.
Quotes and proposals
Quotes are valid for 30 days. The agreed proposal defines scope, deliverables, timelines and fees.
Payments
Project fees are typically payable in milestones. Subscription plans are billed monthly or annually in advance. Invoices are due within 14 days.
Client responsibilities
You agree to provide content, feedback and access in a timely manner. Delays may affect timelines.
Intellectual property
On full payment, ownership of bespoke deliverables transfers to you. Third-party and open-source components remain subject to their own licences.
Support and maintenance
Support is provided Monday to Friday, 8am–5pm UK time, with response times set by your plan.
Confidentiality and data
Both parties keep confidential information private. Where we process personal data for you, our DPA applies.
Cancellation
Plans can be cancelled with 30 days’ written notice. Work completed up to cancellation is chargeable.
Governing law
These terms are governed by the laws of England and Wales.