Terms & Conditions

1. About us

"Ellexor", "we", "us" or "our" means the Ellexor digital studio, registered in the United Kingdom. "You" or "Client" means the person, business or organisation engaging us for services.

2. Acceptance

By engaging Ellexor — whether through a signed proposal, a written acceptance by email, or by paying our deposit invoice — you agree to these terms. They apply alongside the specific proposal or statement of work for your project.

3. Services

We provide digital studio services including web development, hosting, domain registration, website maintenance, branding, business setup, digital marketing and SEO. The exact deliverables for your engagement are described in your proposal.

4. Quotes and pricing

All quotes are valid for 30 days from issue and exclude VAT unless stated. Prices are in GBP. Once a quote is accepted and a deposit paid, the price for the agreed scope is fixed. Additional work outside scope will be quoted separately in writing before it begins.

5. Payment

For project work, we invoice 50% on engagement and 50% on launch. Retainers are billed monthly in advance. Invoices are payable within 14 days unless agreed otherwise. We reserve the right to pause work or suspend services on overdue accounts.

6. Project timelines

Estimated timelines are provided in good faith. Delivery dates depend on timely client feedback, content delivery and approvals. Where delays are caused by the client, timelines will be adjusted accordingly.

7. Client responsibilities

You agree to:

• Provide accurate, lawful content and information.
• Hold or obtain the rights to all materials you supply.
• Respond to feedback requests within agreed windows.
• Pay invoices on time.

8. Intellectual property

Ownership of final deliverables transfers to you on full payment. Working files, drafts and third-party assets remain subject to their respective licences. We retain the right to display the finished work in our portfolio unless agreed otherwise in writing.

9. Third-party services

Where services rely on third-party providers (hosting, domain registries, plugins, SaaS), their terms apply to those components. We are not liable for outages, changes or failures of third-party services.

10. Cancellation

Project engagements may be cancelled by either party in writing. Fees for work completed up to the cancellation date remain payable and deposits are non-refundable. Monthly retainers may be cancelled with 30 days' written notice.

11. Liability

To the maximum extent permitted by law, Ellexor's total liability for any claim arising from an engagement is limited to the fees paid by the client in the 12 months preceding the claim. We are not liable for indirect, consequential or loss-of-profit damages.

Nothing in these terms limits our liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot be limited under English law.

12. Confidentiality

Both parties agree to keep confidential any non-public information shared during the engagement. This obligation survives termination.

13. Data protection

We process personal data in line with UK GDPR and our Privacy Policy. Where we process personal data on your behalf, a Data Processing Agreement will be agreed.

14. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

15. Changes

We may update these terms from time to time. The current version applies from the date shown above. Material changes affecting active engagements will be communicated in writing.

16. Contact

Questions? Email [email protected].